Refund Policy
Last updated: November 6, 2026
SYNTELOS is operated by Mohamad Hosein Mazinani, Yalniz Selvi Cd, Orta Mh, Kartal, Istanbul, Türkiye. Questions: support@syntelos.app.
1. Free plan
The Free plan costs nothing, so there is nothing to refund. You can try the Service before you buy.
2. Card payments (web)
- 14-day money-back guarantee. If you are not satisfied with your first paid plan, email support@syntelos.app within 14 days of the payment and we will refund it in full, no questions asked.
- After 14 days, or for renewals and additional purchases, payments are not refundable, except where the law requires it or where we made a billing error or the Service was unavailable for a long period.
- Refunds go back to the original payment method. The payment provider that processed your payment issues the refund; it can take 5 to 10 business days to appear.
- Cancelling: if a plan renews automatically, you can cancel before the next renewal date and keep access until the paid period ends. Cancelling does not refund the current period, unless the 14-day guarantee applies.
3. Telegram Stars payments
Payments made with Telegram Stars follow Telegram's rules. Within 14 days of the payment, contact us through the bot command /paysupport or at support@syntelos.app and we will refund the Stars through Telegram. After 14 days, refunds are at our discretion for billing errors or long outages. Stars that Telegram has already returned or deducted for refunds or disputes are not paid again.
4. How to ask for a refund
Email support@syntelos.app from the address on your account (or message /paysupport in the bot). Include the workspace name and the date of payment. We answer within 2 business days.
5. After a refund
When we refund a payment, the paid plan for that period ends and the workspace moves to the Free plan. Your data is kept under the Free plan limits.
6. Your legal rights
This policy does not limit rights you have under mandatory consumer law, including any statutory right of withdrawal where it applies.