SYNTELOS

Terms of Service

Last updated: November 6, 2026

These Terms of Service ("Terms") govern your use of SYNTELOS, a project-management service with an AI assistant, available at syntelos.app and through our Telegram bot and Telegram Mini App (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated and sold by Mohamad Hosein Mazinani, Yalniz Selvi Cd, Orta Mh, Kartal, Istanbul, Türkiye ("we", "us"). Contact: support@syntelos.app.

2. Your account

  • You must be at least 16 years old and able to form a binding contract.
  • You are responsible for your account, your credentials, and everything done through your account or your linked Telegram account.
  • Give accurate information and keep it up to date. One person may not share a single account across several people.
  • Workspace owners and admins decide who joins a workspace and what members can see. You are responsible for the people you invite.

3. The Service

SYNTELOS lets you organize projects and tasks, collaborate with members, receive briefings and reminders in Telegram, and use an AI assistant (the "Copilot") that can answer questions and make changes to your workspace when you ask it to.

The Service is provided in an early stage ("beta"). Features, limits and prices can change. We try to give notice of material changes that hurt paying customers.

4. Plans, billing and renewals

  • A Free plan and paid plans (for example Pro and Team) exist. Limits for members, projects and AI usage are shown on the pricing and upgrade screens.
  • Paid plans are prepaid for a period (for example 30, 90 or 365 days). Unless the checkout clearly says a plan renews automatically, a plan ends at the end of the paid period and you can buy another period to continue.
  • Inside Telegram, paid plans are bought with Telegram Stars under Telegram's own terms. On the web, card payments are processed by a payment provider that acts as merchant of record; the provider is named at checkout and its terms apply to the payment.
  • Prices may include or exclude taxes depending on your location; the checkout shows the final amount.
  • If a paid period ends, your workspace moves to the Free plan. We do not delete your data only because a plan ended, but Free-plan limits apply, and you may lose access to features or to content above those limits until you upgrade again.
  • Refunds are covered in our Refund Policy.

5. Acceptable use

You agree not to:

  • break the law, or use the Service to store or send unlawful, infringing, harassing or malicious content;
  • try to gain access to other users' workspaces or data, probe or attack the Service, or bypass limits or security controls;
  • use the Service to send spam, or to build a competing product by scraping or reverse engineering it;
  • overload the Service, including through automated use of the AI features beyond your plan's limits;
  • use the Service in a way that violates the terms of Telegram or any other platform you connect.

We may suspend or limit accounts that break these rules or put the Service or other users at risk.

6. Your content

You own your content: the tasks, projects, comments, files and other material you put into the Service. You give us a limited license to host, process and display it only as needed to run the Service for you, including sending it to the processors listed in our Privacy Policy. We do not sell your content and we do not use it to train our own AI models.

7. AI features

The Copilot and other AI features are generated by third-party language models. They can be wrong, incomplete or out of date. You are responsible for checking actions and answers before relying on them, especially before approving changes to your workspace. Do not put into the Service information that you are not allowed to share with our AI providers. See the Privacy Policy for what is sent to them.

8. Telegram

Our bot and Mini App run on Telegram. Your use of Telegram is governed by Telegram's terms, not ours. We are not affiliated with or endorsed by Telegram. If Telegram changes or limits its platform, parts of the Service may change or stop working.

9. Availability, changes and ending the Service

We aim for a reliable Service but do not promise uninterrupted or error-free operation. We may change or discontinue features. If we shut down the Service we will give reasonable notice and a way to export your data where possible.

10. Ending your account

You can stop using the Service at any time and ask us to delete your account and workspace data by emailing support@syntelos.app. We may end or suspend your access for breaking these Terms, for non-payment where payment is due, or if required by law.

11. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under mandatory consumer law.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event that caused the claim (or 50 USD if you paid nothing). Nothing here excludes liability that cannot be excluded by law.

13. Sanctions and export rules

You may not use the Service if you are located in, or ordinarily resident in, a country or region under comprehensive sanctions that apply to us or to our payment providers, or if you are on a sanctions list. You confirm that your use complies with applicable export and sanctions laws.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. Courts of Istanbul have jurisdiction, except where mandatory consumer law gives you the right to bring a claim in your own country. Please contact us first at support@syntelos.app; most issues can be solved quickly.

15. Changes to these Terms

We may update these Terms. If a change is material, we will tell you in the app or by email before it takes effect. Continued use after the change means you accept it.

16. Contact

Mohamad Hosein Mazinani, Yalniz Selvi Cd, Orta Mh, Kartal, Istanbul, Türkiye. Email: support@syntelos.app.